Right of cancellation
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right of cancellation, you must inform us of your decision to cancel the contract by an unequivocal statement. For this you may use the attached model cancellation form below, but it is not obligatory. Contact our customer service at firstname.lastname@example.org before returning the goods. For the repayment, a copy of the invoice / order confirmation as well as the registration and account number must be enclosed, to which we can transfer the amount.
You shall send back the goods to us without delay and not later than 14 days from the day on which you received them.
If you cancel this contract, we shall refund all payments we received from you without delay and no later than 60 days from the day on which we received the returned goods in their original condition.
* If the product proves defective or used, no compensation will be granted. If desired, the product will be returned to the customer.
You shall send back the goods to the address below:
Ronda President Irla 28, 1ª Planta
08302 Mataro (Barcelona)
Model cancellation form
(If you want to cancel the contract, please complete this form and send it back.)
- I/We (*) hereby give notice that I/we (*) cancel my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*).
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate